Alertbox: Instilling Confidence in Online Shoppers | Dashboards: Making Charts and Graphs Easier to Understand
Nielsen Norman Group

New Articles

Instilling Confidence in Online Shoppers: I Bought a Sofa Online and Good UX Sealed the Deal

A stellar user experience focused on users’ question and needs can persuade shoppers to make big-ticket purchases online. (9 min. to read)

Dashboards: Making Charts and Graphs Easier to Understand

Visualizations should leverage human cognition and use length and 2D position to communicate quantitative information quickly. (9 min. to read)

New Video

Just-in-Time Help: Look Right!

Jakob Nielsen in London: A real-world example of how contextual help can reduce confusion (and even saves lives). Provide user assistance exactly when needed, and people may actually read it. (2 min. video)

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