This research, carried out by Econsultancy in association with Emarsys, looks at how organizations are mapping the customer journey and their understanding of the journey.
The survey should only take around 5-10 minutes to complete and includes questions about the business structure relating to customer experience, identifying and integrating different touchpoints and barriers to understanding the customer journey.
In return for taking part in the research, you'll receive full access to the resulting research report before publication.
All answers are strictly confidential.
Please feel free to share the survey with anyone who may be interested in taking part - they will also receive a free copy of the full report!