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Migrating Your Business to VoIP - Five Key Success Factors
Once you've reached a point to retire your legacy phone system and move towards a voice over internet protocol (VoIP) system, determining how you migrate to and from becomes the next priority. While you don't need to know every aspect of this migration from the outset, you certainly need an overall roadmap, not only for your own planning, but also to provide management both comfort and confidence in moving to VoIP now.
The success factors outlined in "Five Signs You Need a VoIP Phone System" should be adequate for both needs, and by addressing these, the risks associated with VoIP will be minimized to the point where you'll be wondering why you didn't do this sooner.